Players and site staff must have a clear way to contact you to report issues or raise concerns. It is essential that each machine has an up-to-date instruction sign.

Please ensure your first name and mobile number are displayed under the heading:
“Text or Phone Your Local Kiwikraner”
(not the Kiwikrane Support Office).

For presentation standards, please do not handwrite this information, as it appears unprofessional. Instead, please use a label maker in a font and size that is clearly able to be read.

On most machines the instruction sign should be placed inside the prize shoot.