At Kiwikrane, we’re very proud of what we’ve built, and we like to think our franchisees are proud to be part of it as well.

You’ve heard the saying, “A rotten apple spoils the barrel.” Because we all operate under the Kiwikrane name, the same principle applies to us.

For a franchise system to succeed, we need to set high expectations for ourselves and for our franchisees. We have not traditionally been franchisors who wield a big stick, but we do have expectations of you because we have a responsibility to protect the investment and reputation of every Kiwikrane franchisee.

If we see something that is not right, we will let you know. That is part of our responsibility as the franchisor and is essential to maintaining the high standards that make Kiwikrane successful.

THESE ARE OUR NON-NEGOTIABLE EXPECTATIONS

• We expect you to visit your machines regularly. This means weekly for almost all machines. In many cases, this may only require a quick service call rather than a collection. This is especially important for machines located at National Customers. Where a machine is not at a National Customer and is either geographically isolated or performing poorly, a fortnightly visit may be acceptable. If you wish to service a machine less frequently than this, you must request an exemption.
• We expect you to adhere to all Kiwikrane National Standards, including prescribed standards for machine presentation, stocking and pricing.
• We expect you to maintain your machines at approximately a 30% payout.
• We expect all sited machines to have a current Test & Tag.
• We expect you to maintain current public liability insurance of $10,000,000.
• We expect you to purchase all prizes, machines and parts from Kiwikrane, unless a specific exception has been approved.
• We expect you to operate within your geographical territory unless a written exception has been granted.
• We expect you to abide by all applicable laws, particularly those relating to accounting, taxation and electrical compliance.
• We expect you to keep your franchise fees and stock account current.
• We expect you to pay all sites their agreed commission in full and on time.
• We expect you to wear Kiwikrane apparel when visiting locations.
• We expect you to complete each transaction at the machine using the Kiwikrane software app.
• We expect you to interact with site owners, venue staff and customers in a manner that reflects positively on Kiwikrane.

You must comply with these expectations, together with all other standards and requirements outlined in this online manual or communicated to you by Kiwikrane, unless you have been granted a specific exemption.

Failure to meet these expectations can damage the Kiwikrane brand and the investment of other franchisees. Where standards are not met, Kiwikrane may therefore be required, as franchisor, to take action in accordance with the franchise agreement.

OTHER EXPECTATIONS

The following expectations are also important to operating a successful Kiwikrane franchise:

• We expect you to build a relationship with venue staff and make contact with them on each visit where possible.
• We expect you to actively look for new locations for machines, or recruit someone to do this for you if you are unable to do it yourself.
• We expect you to play the machine on each visit and ensure that it is playing correctly and in accordance with your training.
• We expect you to maintain a current contact phone number on machines and respond to customer issues promptly and in a manner that reflects positively on Kiwikrane.
• We expect you to participate in new initiatives, stock ranges and concepts introduced by the franchisor.
• We expect you to regularly change the stock in your machines to maintain customer interest and maximise income.
• We expect you to visit poorly performing machines more frequently, not less frequently, until their performance improves or the machine is relocated.
• We expect you to actively look for ways to improve the performance of poorly performing machines. If a machine cannot be improved, we expect you to actively seek a better location for it.

Ultimately, being a Kiwikrane franchisee means more than simply owning and operating machines. Every franchisee contributes to the reputation, strength and success of the entire Kiwikrane network.

When we all maintain high standards, we all benefit.