Weekly collections may not be required at every site; however, we do expect monthly collections and corresponding CoinOp transactions as a minimum standard.

For high-security risk sites, weekly collections are still encouraged. In the event of a break-in at a high-risk location, a recently collected machine typically contains less cash, which may reduce the likelihood of repeat incidents due to a lower perceived reward.

Establishing a consistent monthly collection routine is strongly recommended. This allows for accurate comparison of performance month to month and year to year (for example, collecting during the final week of each month).

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Collection Visit Procedure

A standard process for a collection visit is:

1. Greet site staff or owners and advise them you are on location
2. Clean the glass and machine framework
3. Check all lighting is operational
4. “Fluff” stock or re-pump balls as required
5. Test the machine using coins and record this as a test (check claw settings and mechanical movement during testing)
6. Complete the CoinOp transaction
7. Add stock if required
8. Collect all cash
9. Pay commission (if paid on-site)

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Cash Handling and Security

Avoid counting large amounts of cash on-site, as this increases visibility and may make you a target. Where commission is paid on-site, we recommend using meter readings and calculating commission based on these figures.

Preferred alternatives:

• Collect all cash and count it off-site, then return commission on the next visit
• Where a Nayax credit card reader is installed, consider transitioning to bank transfer commission payments. This reduces on-site time, allows cash to be counted securely off-site, and enables commission payments to be made at your convenience.

As electronic payments grow, Nayax revenue is expected to increasingly exceed coin revenue. In some cases, there may not be sufficient physical cash in the machine to cover commission payments, making bank transfers a more practical long-term solution.