When visiting a machine, the visit will typically fall into one of four categories: Fluff, Service, Collection, or Repair.

• A fluff visit involves a quick check where no stock is expected to be added. The focus is on presentation, basic functionality, and maintaining machine appeal.
• A service visit includes all fluff visit tasks, along with restocking and completing a CoinOp transaction.

Fluff Visit – Standard Process

1. Greet site staff or owners and advise them you are on location
2. Clean the glass
3. Check all lighting is operational
4. “Fluff” stock or re-pump balls as required
5. Test the coin mechanism:
   • Either use a foreign coin to check for blockages, or
   • Use a valid coin and record it as a test in the commission book
     (this can be entered into CoinOp during the next service visit)

Service Visit – Standard Process

1. Greet site staff or owners and advise them you are on location
2. Clean the glass and machine framework
3. Check all lighting is operational
4. “Fluff” stock or re-pump balls as required
5. Test the machine using coins and record this as a test
   (check claw settings and mechanical movement during testing)
6. Complete the CoinOp transaction
7. Add stock as required