One of the key differences between Kiwikrane machines and those of our competitors is presentation—our machines are well maintained and cared for, while many competitors’ machines appear neglected.

In addition to regular cleaning and maintenance, maintaining an appropriate stock level is essential. Machines should be fully stocked at the end of each service or collection. Well-presented machines build trust with customers, encourage play, and clearly differentiate us from competitors.

As outlined in the Kiwikrane Stocking Standard (Notice – 4 December 2017), the normal minimum stock level should be no lower than the bottom of the glass door.

It is equally important to allow sufficient space above the plush to enable prizes to fall cleanly from the claw as it ascends. Overfilling a machine can be just as detrimental as underfilling it. If the machine is too full, prizes may drop from the top of the gantry, creating a perception that the player has been treated unfairly. This negatively impacts customer trust and reduces the likelihood of repeat play.

While it may be tempting to overfill machines to reduce service visits, this ultimately compromises the player experience and can lead to reduced revenue over time.

If you wish to reduce the number of prizes in a machine, the use of filler balls is an effective and recommended solution.

  Note:

●       There are a number of different standard cranes, some with a deeper or shallower base.  The Standard number guide below is for the more modern machines, not the older machines.

●       Each toy has different characteristics and as such the below is only a guide.  Please allow plus or minus 10 toys.  You will get to know your cranes over time.

Without Filler Ball Guide