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Franchisee Manual
Menu and widgets
TECHNICAL VIDEOS & INFO
AA Tech help phone number
Broken Wire in Gantry Loom
Caterpillar Clips (BVN)
Changing Castor Wheels (BVN)
Changing Claw fingers 3 to 5
Claw – changing a complete claw and solenoid – not just the fingers
Claw Solenoid Disconnecting
Claw tie the wire up (VN)
Claw voltage adjustment – standard 2 knob machine
Claws -what makes them close and open
Claws and Solenoid sizes
Coin Mech change
Compliance Testing – your obligations.
Cost per play – how to set
Dipswitch pin settings
Drop Button
Frequency Setting – adjust on a standard machine
Gantry Fuse Boards
Identifying machine types
Identifying PCB, Power Supply, Fuse Board, Power Distribution Board
Joystick replacement
Jumbo Top & Bottom Power Switch
LCD screen adjusting
LED lights on corners
LED side flashing lights turning off/on
Left right unit remove and replace
Lightbulb Replacing
Machine Manuals
Note Programmer FP004 & FP001
Note Reader Change (BVN)
Parts Kit
Parts Tutorial
PCB Board – plug destinations
PCB board and IC details
PCB board Replace*
PCB Jumbo Board – Photo of Plugs
PCB Std Board – photos of plugs
Potentiometer or Pot Replacement
Power Cord Regular Inspection
Power Distribution Board
Power Supply Explanation
Power Supply Replacement
Prize sensor adjustment & info
Remove the Backwards Forwards Gantry
Removing the crimping device
Replacing the program chip on PCB
Reset account audits on a jumbo
Settings quick reference guide
Solenoid changing inside a claw
Stop left, Stop back and Stop Front Switches
Stop Up and Stop Down Switches
String winding & changing
Tool Kit
Wiring Diagram
Wiring Loom changing/inspecting?
AA PRIZE SETUP INFORMATION
$1 per play instead of $2 per play?????
Jumbo Machine Prize – Size 3 Plush+
Jumbo Machine Prize – Size 4 League/Rugby Balls+
Jumbo Machine Prize – SIze 4 Round NBA/NRL Balls+
Jumbo Machine Prizes – Size 4 Sports Teds+
ABOUT US
About Kiwikrane
Company History
Confidentiality of this manual
Key Staff & Roles (WIP)
Our expansion goals
Suppliers and Licences
What we do for the franchise fee
What we want out of this business
ADMIN & MISC
Adding Franchisee Manual to your Phone or Tablet Homescreen
Bank account details for paying bills
Benchmarking
Employing Relief Staff
Get a coin counter
Keep adequate stock at home
Last collection day (for software users when applicable)
Machine prices, trade ins and payment plans
Moving Machines
National Notices
Parts & Stock Return Form
Paying commission monthly – email template
Player Complaints
Public Liability Insurance
Uniforms – Wearing and ordering
Warranty on Machines
Workshops
Your official business name
Getting new business cards
AT THE MACHINE (Merchandising, Servicing, Collecting, Gameplay etc)
AA – How to present machines
Adjusting voltages and frequencies
Cash Handling Tips
Checklist for machines*
Claw Settings – starting voltages
Cleaning your cranes properly
Commission Books Filling Out (VN)
Cycling Product and Layering cranes
Displaying Prizes – how to place them in machine
Don’t be a secret squirrel
Don’t create a jumble sale
False bases to save money
Getting the claw play right
Ideas for Jumbo machines
Movie and Sport Dates
Payout Percentages
Posters and poster rails
Prize Genres and machines they fit into
Prize Meter Result vs Physical Count
Prize Payout Formulae
Pump up the balls!
Put your name and phone number on your instruction sign
Setting the frequencies*
Stock levels – Ideal quantities
Test buttons and testing coin mechs*
The importance of and requirement for you to do minimum weekly visits
Treat your machine like a shop window
Try new products
Using Teaser Toys
Visiting machine – collection procedure
Visiting machine – service only procedure
Visits to machine – Repair Protocol
CHAIN STORES PROTOCOL
AMP
Countdown – details
Countdown procedures
COINOP SOFTWARE
How to do a transaction on phone or tablet
How to do a transaction on the computer(WIP)
How to install software on your phone, tablet and computer
How to Login
How to run a Machine Report (It used to be called Monthly Report)
FINANCE
Accountants – Use One
Bank all your cash
Cashflow Tips and Cashflow Worksheet Tool
Chart of Accounts
Depreciation on machines
Facing Financial Problems
Financial Performance Statements
Financial Position Statements
Get on the learning curve as a business owner
Payment Methods
Paying bills on time
Recipient Created Tax Invoices
Your Government compliance obligations
FRANCHISE SUPPORT
HEALTH AND SAFETY
About Health and Safety
Compliance Test & Tag
First aid kit requirements
Hazard – Reporting and Observing
Lifting prize stock – a hazard
Moving Machines
Public Liability Insurance
Repairing Machines
Robbery
Test and Tagging – Annual Reporting
Vehicle use
INSPIRATION & MOTIVATION
Set your money traps
Why I Love Kiwikrane
KIWIKRANE FACEBOOK GROUP
Facebook group and online etiquette*
How to join the group
How to upload photos and videos from smartphone
online culture
Posting Competitions
Stop getting post notifications
View Group on the left
What to post/What not to post
SECURING LOCATIONS
Brochure – Individual Proposal
Constant Prospecting
Covering Letter to get Location (change address)
Crane Dimensions
Explaining commissions to sites
Ideas for location types
Importance of keeping customer records
Ordering siting brochures
Site Agreements
Tablet Presentation – downloadable pdf
Whose job is it to find you locations?
SELLING YOUR FRANCHISE
Advertising ideas
Assigning the remainder of your term
Confidentiality Deed
Facing failure
Giving financial projections (VN)
Steps in selling your business
Valuing your business
Videos that will help with enquiries
SOFTWARE
Collections – reconciliation with software
Installation of CoinOp app onto your phone, tablet and computer
Machine Service Report
Machines List – view
Reports – Individual machines monthly(or any time frame report)
Transaction – how to do one on a mobile device
Transactions – how to do them on the web version
Transactions – viewing
THE FRANCHISE AGREEMENT
About this Online Operations Manual
Main points of the agreement
Our obligations to each other
Our Top 12 Expectations of You
Protecting the Kiwikrane Brand
Requirement to order stock from franchisor and approved suppliers
Termination of franchise and Breaches
Territory Maps
The Franchise Association of NZ
The Franchising Code of Ethics and Conduct
What happens at the end of the term?
What is a business format franchise?
What is a term?
When we have a dispute with you
When you have a dispute with us
TROUBLESHOOTING/FAULTS
Claw – cant adjust strength*
Claw – closes in mid air
Claw – closes on test button but not with coins
Claw – does not close
Claw – does not raise or lower*
Claw – doesn’t grab things properly(claw settings table link needed)
Claw – drops as soon as you move joystick
Claw – fingers dont open at exit
Claw – has pulled up hard and compressed spring
Coin Mech – not accepting coins or jammed*
Drop Button – stuck down
Error Messages – LCM Machine
Error Messages – Standard 2 knob Machine
Joystick – not working in all directions
Lights – LED lights have some missing
Lights – the top lights aren’t working but everything else is
Lock is jammed
Payout – too high
Payout – too low
Power – machine does not turn on
Power – machine shuts down during play*
Power – only power to lights nothing else
Prize meter is not reflecting prizes won
String – broken above claw cap
String – tangled
PCB Std Board – photos of plugs
PCB Std Board - photos of plugs
PCB Std Board - photos of plugs
