Business is not always smooth sailing. Sometimes we have to tell you things that you may not like to hear in order to help you do better or to protect our brand. Sometimes we may have to be firm and even threaten the termination of the franchise relationship if these things are not done. Sometimes we have to insist you do certain things. We don’t enjoy doing this, but we believe that most franchisees bought the business to be guided by us, so that they can be financially successful. We hope you can understand and respect our position when we have to be honest and firm with you in order to help you improve and protect our brand for other franchisees and for ourselves. It is not all one-sided. By the same token, you may feel you have some issues with us as franchisor that you wish to raise. It's important to realize that problems and disputes are a fact of life, but if people deal with each other in a respectful way considering each other's point of view, then usually things need not escalate. Generally, but not always, problems can be resolved quickly. Some examples of less serious common issues are, for example: you not visiting machines weekly, not paying bills when due, not cleaning machines properly, or being rude to locations or customers. Other more serious issues involving dishonesty may result in immediate termination. Here's how we will generally deal with a breach issue by you in escalating seriousness if the matter is not resolved quickly:

1. A phone call from the support office discussing it
2. An email from the support office
3. A breach notice from the franchisor
4. A termination process through the franchisor's lawyer

If you have any dispute with us, this is covered by the franchise agreement. In the first instance, email the Support Office and use the franchise agreement disputes section as a guide.