We expect you to visit machines at least once a week and record this visit - but you may prefer to collect fortnightly. Try to collect on or before the last calendar day of the month as this is what your figures are taken off. Once the month rolls over the software puts the figures into the new month's reports and it will decrease your average for that month. Here’s what you do on a collection call:

1. Greet the staff or owners and advise them you are on location.
2. Clean the glass and framework.
3. Check the lights.
4. Add stock if required.
5. Fluff stock up or pump balls up.
6. Test the machine with coins and record this as tests.
7. Test the play factor of the machine by using test credits button – is the claw behaving the way you have been taught in training? Are adjustments needed?
8. Complete all meter figures in the mobile software, select collection and take a photo of the stock AND the meter readings.
9. Collect all money, and pay onsite commissions (you can either physically count all money there and pay commission from the count or just pay commission off the meter readings and take the rest home).
• On sites where no cash commission is paid you can take the whole amount home and count it with a coin counter - either keep it separate if you suspect an issue with the meters or combine it with all your takings.

You may wish to do a collection on a monthly basis, but you do run more of a security risk having large amounts of money. We recommend weekly or fortnightly. You may also negotiate with your locations to take all money home and pay their commissions on the next visit. This will save onsite handling and is better from a security perspective.