Players and sites must have a way of contacting you to complain or advise of a problem. It is essential that you have an up to date instruction sign on the machine. Ensure you put your first name and cell phone number under the heading "Text or Phone your Your Local Kiwikraner" (not the Kiwikrane Support Office).

Please don't hand write this as it looks unprofessional - either use a label maker, or print your name out repeatedly on a piece of paper in bold plain font size 18. Neatly cut up your names so that they are thinner than a piece of sellotape and stick it in the right place with a piece of clear sellotape over the top of it. Use blu tack or double sided tape to secure it to the back of the prize chute.