At Kiwikrane, we’re very proud of what we’ve got, and we like to think our franchisees are proud to be part of it. You’ve heard the saying “A rotten apple spoils the barrel,” and it’s true with franchising – since we all use the same name. In order for a franchise system to succeed, we have to set high expectations for ourselves and our franchisees. We have not traditionally been franchisors that wield a big stick, but we do have expectations of you to ensure that the investment of all franchisees is protected. We will let you know if we see something wrong because it is our responsibility to ensure that high standards are maintained.

THESE ARE OUR NON-NEGOTIABLE EXPECTATIONS

• We expect you to visit your machines at least weekly – unless you request and are granted an exception for a geographically remote or slow turnover location.
• We expect you to maintain the machines at prescribed levels, i.e., full stock levels.
• We expect you to maintain the machines at approximately 30% payout.
• We expect you to keep machines electrically compliant.
• We expect you to maintain current public liability insurance to $10,000,000.
• We expect you to purchase all prizes, machines, and parts from the Kiwikrane website.
• We expect you to stay within your geographical territory unless a written exception is granted.
• We expect you to abide by the law in accounting and taxation.
• We expect you to keep your franchise fees and stock account current.
• We expect you to pay all sites their agreed commission in full.
• We expect you to wear Kiwikrane apparel when visiting locations.
• We expect you to complete each transaction at the machine using the software app.

You must comply with the above expectations (except if you have a specific exemption) or we will warn and potentially issue a breach notice.

OTHER EXPECTATIONS

• We expect you to form a relationship with the venue staff and make contact on each visit.
• We expect you to use the appropriate poster when available – do not have the wrong poster in for the stock (it's better to not have a poster).
• We expect you to read and contribute positively to the online news and ideas Facebook forum.
• We expect you to attend workshops from time to time when you need skills refreshing.
• We expect you to find new locations for machines or recruit someone to do this for you if you can’t do it yourself.
• We expect you to play the machine on each visit and ensure it plays well according to training.
• We expect you to keep a current phone number on machines and respond to complaints by giving either a refund or a prize – with almost no exceptions and no arguments with players.
• We expect you to participate in all new initiatives in stock or concepts introduced by the franchisor.
• We expect you to regularly change stock in your machines to maintain interest and income.
• We expect you to achieve a greater than $15 per day average on your machines.
• We expect you to visit your poorly performing machines more frequently, not less frequently, until such a time as you improve or move them.

We welcome any comments on these, or perhaps you can think of other things we should expect?