Your first port of call for help will often be Thomas Felton, who is the National Franchisee Support Manager.

Please feel very free to call or email Thomas with any franchisee-related issue. (He doesn't bite and is a pleasant person — even if I have to say so myself 🙂 )

Email: thomas@kiwikrane.co.nz

DDL: 09 972 1071 (8:30 am - 5:00 pm)

Mobile: 0274 987 487

Another very useful way of getting advice is through your specific Facebook Group. This links to a number of people at the support office all at once and can enable multiple perspectives.

There is no set schedule for the support office visiting Franchisees, but it is something we would like to do from time to time. We would visit all your machines, suggest improvements or stock, and if necessary help with some cold calls to locations.

The Kiwikrane Technical Line is 09 972 1230. Please feel free to call this for all technical issues.

All the Support Office Staff contact details are listed here.