All franchises provide an operations manual—a how-to guide for creating a successful business that has been tried and tested by the franchisor.

Previously printed manuals are nowadays available online only, allowing for constant updates and instant access.

This online Kiwikrane manual provides an up-to-date guide on everything to do with running your franchise. It forms one of the three main documents in the franchise system, which tie in together, namely the Disclosure Document (which gives detailed information about the franchise system and the franchisor), the Franchise Agreement (which defines the relationship legally), and this Operations Manual (which explains practically how to run the business).

The franchise agreement is clear that in order to fulfill your obligations as a franchisee, you must follow this Operations Manual, even if the Operations Manual changes during the franchise term (within reason). Any failure to do so may result in a discussion, a warning, a breach notice, or in some circumstances, a termination.

The contents of this manual and any associated videos and other documents or materials form the basis of how we do business. While we will do everything we can to assist you, ultimately the success or failure of your venture will depend on your efforts. If you follow this manual by reviewing it regularly and work diligently to constantly improve your business, you will have every chance of success. Ignore it and ignore our recommendations, and you may not succeed in this business.

The contents of this manual are highly confidential. You must not share the login details with anyone who is not a nominated person for this franchise.